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You may have noticed that the recommendations area of our Facebook page is switched off and we don’t share any stories about positive clinical results on our website.
Unfortunately, national legislation passed in 2010 prohibits all regulated health practitioners from using recommendations or testimonials in their advertising. Chiropractors, dentists, physiotherapists, medical practitioners, osteopaths and a host of other workers are barred from sharing client endorsements on any website, print and social media that they supervise and control.
However, we realise that nowadays a lot of people take note of peer reviews and recommendations when they are making healthcare choices. These legal changes have made it quite puzzling when trying to figure out who to rely on.
With this in mind, we sat down to work out the best ways to reassure you that our team of practitioners are worthy of your attention and confidence; to let you know that we can be trusted.
We’ve created a warranty that is super-simple: if you visit Liberty and you’re not altogether satisfied with your visit, please don’t pay on your way out. You have our word that you will not be questioned or harassed on this matter.
If tyres, houses and cars can have warranties, so can health professionals.
Under the law we are permitted to tell you that we have won a host of national, state and regional awards, including, but not only:
2018 Bendigo Bank Macedon Ranges Business Excellence Awards: Winner Excellence in Health and Wellbeing
2013 Chiropractors Association of Australia (National): Dr Tony Croke, Outstanding Service Award
2010 Chiropractors Association of Australia (Victoria): Dr Tony Croke, Chiropractor of the Year
2008 Leader Business Awards: Winner Health Services
2007 Leader Business Awards: Macedon Ranges and Hume Business of the Year
Maybe this helps too …
Peculiarly, we are permitted to include favourable remarks that clients make about parking, the condition and atmosphere of the office, the demeanour of the staff and feedback about our open hours.
With consent from a handful of people, here’s some things they’ve said about the non-clinical aspects of care. These comments are on file at the practice if you’d like to see the originals.
“I love Liberty Chiropractic!”
“I would recommend this practice to my friends without reservation and already have x 3”
“Was extremely impressed how Elise called later that afternoon to check how I was after my first appointment. Great work – highly recommended! Would’ve preferred an alcoholic drink instead of tea, but all good LOL”
“My first experience of chiro was positive. Thanks”
“I find Liberty has a very warm, welcoming energy full of very genuine workers. I love the extra touches e.g. tea and water offered. During my treatment I especially like how much info I am given about what is going on with me, what it is, options on how to fix it, how and why you do things. I have very much enjoyed learning how chiro/Tony works. I would highly recommend anyone going to Liberty, as it can be frustrating feeling like you don’t know what is going on with your body.”
“What a wonderful environment and experience you provide to the community. Thank you!”
“When I had my first visit not knowing what was going to happen, I was a bit scared. But the minute I walked through the door, I relaxed. Just the welcome alone was fantastic … friendly and professional.”
Very high customer service. Great to be greeted by name. Clean reception area and a great selection of toys for younger kids makes bringing them to appointments easy.”
“Overall a good experience so far.”
“I really appreciate being able to get in and out quickly at a convenient time. Also Dr Tony’s desire to get to ‘root cause’ not treating symptoms.”
“Just continue doing what you’re doing! I have never received such kind and genuine care. The personal care for each person is amazing!”
“From my first appointment I have felt welcomed by all staff. Elise is fantastic and I am excited!”
“Keep up the exceptional service!”
We hope you will see these as a demonstration of our reliability and brightness. We’re looking forward to caring for you.